Contact support
Email support@rymvi.com with a short description of the problem, the iPhone model/iOS version and the steps that reproduce it. Avoid emailing sensitive memory content unless it is necessary to diagnose the issue.
Support
Help when something does not behave the way you expect.
Find answers for sharing, categories, AI analysis, location, files and RYMVI backups.
Privacy or data question
For privacy-related questions, contact privacy@rymvi.com.
Common questions
Why did a social video get only a limited analysis?
Some platforms do not expose the complete underlying media to unauthenticated services. RYMVI may still use public captions, metadata or previews rather than pretending it fully analyzed a video it could not access.
Can I create my own categories?
Yes. Custom categories are designed to stay separate from automatic media types and AI classifications.
Does RYMVI continuously track my location?
No. Current-location access is only requested when you choose that action. Manual address entry can be used where supported.
What is a .rymvi backup?
It is RYMVI's portable backup container for selected or fuller library exports, including relevant organization data and supported local media needed for restore.
Does Cloud Sync work yet?
Not currently. RYMVI does not present future Cloud Sync as active until a proper account and cross-device sync system is implemented.
Can I share files into RYMVI?
RYMVI supports selected document types and is designed to store durable copies rather than temporary picker paths. Support depends on the current app version and the file type.